Cometstar

  • ikoyi@cometstar-group.com
  • 0909 515 7181, 0809 429 9535
  • 226, Awolowo Road, Ikoyi, Lagos
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Frequently Asked Questions

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Freequently Asked Questions

Payment
Delivery
Returns & Refunds
Accounts
Products

We accept the following payment methods:

  1. Payment with credit/debit card
  2. Payment with bank transfer
  3. Cash lodgment into our bank account

We do not accept payment by cheque.

If you prefer to pay with your ATM card, follow the steps below:

If you prefer to pay with a bank transfer, follow the steps below:

If you prefer to pay cash into the bank, follow the steps below:

We do not accept cash payments. You are expected to pay for your orders before you can pick up for products

We prioritize customer payment security with encryption and secure servers. Regular monitoring and auditing are also performed to maintain a secure environment for transactions

  1. Check the spelling and billing information for accuracy
  2. Ensure that your credit/debit card has sufficient fundsor that your bank account has enough balance
  3. Check if there are any restrictions on your card, such as a daily spending limit
  4. Make sure your card has not expired.

If you've checked the above and your payment is still declined, you can contact our hotline, live chat, or email us for assistance

  1. If you have been charged twice for the same order, you can contact our customer service for assistance.

    We can be reached through our hotline, live chat, or email.

    Please provide the following information to our customer service when reporting a double charge:

    • Your name and email address used to place the order
    • Order number and date of purchase
    • Details of the double charge (amount, date, and transaction number/reference ID)

    Our customer service will assist you in resolving the issue and arranging for a refund if applicable

  1. Payments will be processed 24 hours after receipt

If you are experiencing an issue with your payment, please contact our customer service team for further assistance

Payment will be processed 24 hours after receipt.

If the payment has not exceeded 24 hours, you can cancel your order and get a refund

No. We do not deliver orders. After paying for your order, you are advised to pick it up at our showroom nearest you. You can arrange for delivery/waybill.

We do not deliver goods to customers.

You are advised to pick it up at our showroom nearest to you. You may also arrange for delivery/waybill

We do not deliver goods to customers.

You are advised to pick it up at our showroom nearest to you. You may also arrange for delivery/waybill

We do not deliver goods to customers

Should you arrange for a delivery/waybill company to pick up your goods, you should ask for the delivery fee

  1. Payment has to be made before products can be opened. Moreover, our products do not come in boxes or with seals

    But not to worry, our products are always in good condition. However, we do not accept the return of products except in the event of a factory fault

  1. We do not deliver products to customers. Hence, you cannot track the delivery of your order, except with a logistics/haulage company charged with delivering your products

Cometstar accepts returns for its electrical products within 7 days of pick-up. To be eligible for a return, the issue for returning must be a factory fault. It must also be in its original condition and the label still intact.

Please note that only products purchased from our online store or any of our official showrooms may be returned.

Step 1: Log in to the Cometstar Online Store account and go to ORDERS

Step 2: Click on the order of the item(s) you want to return

Step 3: Select the item(s) you want to return and provide a reason for the return. Give more details to help us understand the issue

Step 4: Select the location where you would personally drop off the returned item

Step 5: Review your information and submit your return request

We do not refund money. We will provide a replacement for you

No, you cannot exchange the returned product for another product

  1. We do not refund money. We will provide a replacement for you

Creating an account on our online store is easy, and takes a few steps

Step 1: Go to Cometstar website at www.cometstargroup.com

Step 2: Click on “My Account” option

Step 3: Select the “Create Account” option and you will be directed to the Registration Page

Step 4: Here, you will be asked to enter a valid email address and a secure password. Once you have filled out the required details, click on the “Create Account” button at the bottom of the page

Your Cometstar account is now created and you can start shopping. If you have any other questions or need help, you can contact our customer service team for assistance.

You can reset your password by following these steps:

Step 1: First, go to the Cometstar website, and click on the “Sign in” button

Step 2: Then, click on the “Forgot Password”

Step 3: We will send a 4-digit verification code to your email

Step 4: Once you get the code by email please insert the code on the Cometstar platform

Step 5: You will then be able to submit your password reset and use your new password

Cometstar Online store is owned and operated by Cometstar. Our store offers only all categories of electrical wires and cables manufactured by Cometstar

You can search for a specific electrical product on Cometstar Online Store by using the search bar located at the top of the website. Enter the name of the product you are looking for into the search bar, and then click the 'search' button. You will be presented with a list of results which match your search criteria. You can then browse through the list to find the exact product you are looking for

Product details and specifications for items sold on our online store can be easily accessed by clicking on the product's listing. Once you have selected the desired product, scroll down to the bottom of the page where you will find a detailed description of the product's features and specifications. The product's details may also include a list of images for the product, and a list of related items

If you are having trouble adding products to your cart, please make sure that you have made all relevant selections. If you still have problems this may mean that the product you are trying to buy is sold out. You may also try to check your network or refresh the page.

For additional support contact us on our hotline, live chat or email. Our hours of operations are 8am - 5pm on Mondays to Fridays